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1. Refund Eligibility

We offer refunds for eligible purchases within [insert number] days from the date of purchase. To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The product must have manufacturing defects or damage caused during shipping.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Downloadable products or digital content.
  • Perishable goods.
  • Personalized or custom-made items.
  • Gift cards.

3. Refund Process

To initiate a refund, please contact our customer support at [insert contact email or phone number] within the specified refund period. Provide your order number, a detailed explanation of the issue, and any supporting documentation, such as photos, if applicable.

Our customer support team will review your request and, if approved, provide instructions on how to return the item. Please do not send the product back to us without receiving authorization.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong item shipped or defective product).

5. Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, it will be processed within [insert number] business days, and a credit will automatically be applied to your original method of payment.

6. Late or Missing Refunds

If you haven’t received a refund within the specified processing time, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert contact email or phone number].

7. Changes to This Policy

We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase on our website, you acknowledge and agree to our refund policy.

If you have any questions or concerns about our refund policy, please contact us at [insert contact email or phone number].